Privacy Policy

Last updated: 1 September 2025

At Carnage Cards, we take your privacy seriously.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, shop with us online or in-store, or contact us.

Carnage Cards is a trading name of Carnage Cards TCG Ltd (“we”, “us”, “our”).

Who We Are

Carnage Cards TCG Ltd
Trading as Carnage Cards

Registered Office:
1b The SVT Buildings
Holloway Road
Heybridge
Essex
CM9 4ER

Company Number: 16271627
Email: support@carnagecards.com
Website: www.carnagecards.com

What Information We Collect

We only collect personal information that is necessary to operate our business and provide our services. This may include:

  • Your name, billing address, delivery address, email address, and phone number

  • Account login details if you create an account

  • Order history and transaction details

  • Communications you send to us, such as emails or messages

  • Technical data such as IP address, browser type, device information, and website usage

We do not store payment card details. All payments are processed securely by trusted third-party providers such as Stripe and PayPal.

How We Use Your Information

We use your personal data to:

  • Process and fulfil orders

  • Manage customer accounts

  • Provide customer support and respond to enquiries

  • Communicate with you about your orders or requests

  • Send marketing emails where you have given consent

  • Improve website performance, security, and user experience

  • Comply with legal, tax, and accounting obligations

We only process your data where we have a lawful basis under UK GDPR, such as contract performance, legal obligation, legitimate interests, or your consent.

Marketing Communications

We will only send marketing communications if you have opted in, or where permitted under UK e-privacy laws. You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us at info@carnagecards.com.

Sharing Your Information

We do not sell, rent, or trade your personal data. We may share limited information with trusted third parties where necessary, including:

  • Payment processors

  • Delivery and courier services

  • Website hosting and IT service providers

  • Marketing and email communication platforms

We may also share information where required by law, regulation, or legal process.

Data Retention

We only retain personal data for as long as necessary:

  • Order and transaction records are kept for up to 6 years to meet HMRC and legal requirements

  • Account information is retained until you request deletion

  • Marketing data is kept until you withdraw consent

Your Data Protection Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate data

  • Request deletion of your data where applicable

  • Restrict or object to certain processing

  • Withdraw consent for marketing at any time

  • Request a copy of your data in a portable format

To exercise any of these rights, please contact support@carnagecards.com. We aim to respond within one month.

International Data Transfers

Some of our service providers may process personal data outside the UK or EEA. Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or equivalent protections.

Data Security

We use appropriate technical and organisational measures to protect your information, including SSL encryption, secure payment systems, and restricted access controls. While no system can be guaranteed 100% secure, we take reasonable steps to safeguard your data.

Children’s Privacy

Our services are not intended for children under the age of 13, and we do not knowingly collect personal data from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated revision date.

Complaints

If you have concerns about how your personal data has been handled, please contact us first so we can try to resolve the issue. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.